Frequently Asked Questions
Can I use my subscription on multiple devices?
You can install your subscription on multiple devices, but simultaneous viewing is limited to one device at a time. Each additional connection requires a separate subscription line.
Do I need to use a VPN?
Using a VPN is recommended only if your internet provider restricts or throttles your connection. Our service is designed to be safe and secure without the need for a VPN.
Why am I experiencing buffering/freezing?
If you experience buffering or freezing, start by restarting your router and device. Ensure your device has a minimum internet speed of 20 Mbps by testing it directly from your streaming device at www.fast.com. If issues persist, your internet provider may be throttling your connection.
Why do I get buffering/blocking during live matches?
Constant buffering or blocking during live matches indicates your internet provider may be throttling or blocking your connection. Using a VPN can often resolve this issue.
Do you offer a Reseller Plan?
Yes, we provide a competitive reseller plan for those interested in distributing our services.
Do you provide an EPG (Electronic Program Guide)?
Yes, we offer an EPG. You’ll receive the EPG links with your order. If you haven’t received them, contact our support team for assistance. You can also create your EPG link using your credentials.
Do you offer refunds?
We ensure all services are operational before delivery and provide a 24-hour free trial. Due to this, refunds are not typically offered. However, we prioritize customer satisfaction and work to resolve any issues promptly.
When does my subscription become active?
Your subscription activates as soon as you receive your activation credentials via email.
How soon can I start using the service?
We activate new accounts within 5 minutes to 8 hours after payment, considering time zone differences.
I'm seeing a black screen on all channels, what should I do?
My account isn't working, what should I do?
My M3U link isn't working, what should I do?
Test your M3U link on a PC using VLC software. Ensure there are no spaces and it’s not being used on other devices. Contact support if issues persist after troubleshooting.